Privacy Policy

Last Updated: May 2026

Welcome to The Rose Reel Co. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, inquire about our services, or book us for your wedding or event. It also tells you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

The Rose Reel Co. is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Full name of legal entity: The Rose Reel Co.
Email address: Therosereelco@gmail.com
Geographical Location: East Midlands, UK

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: First name, last name, username, and wedding/event date.
Contact Data: Billing address, email address, and telephone numbers.
Financial Data: Bank account and payment card details (processed securely via our third-party payment processors; we do not store your full card details).
Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access our Wix website.
Visual Media Data: Raw video clips, photos, edited reels, and TikToks captured at your wedding or event, which may include images of you, your wedding party, and your guests.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform the contract we are about to enter into or have entered into with you (e.g., managing your booking and delivering your wedding videos).
Where it is necessary for our legitimate interests (e.g., running our business, keeping our website updated, and using images/videos on our social media and portfolio to market our services—provided you have granted us permission to do so in our contract).
To comply with a legal obligation (e.g., keeping financial records for UK tax purposes).

4. Media and Social Media Usage

As a wedding content creator, we capture digital media at public or semi-private events.

We will only use your wedding images, raw clips, and edited reels on our website, social media channels, or marketing materials if you have explicitly agreed to this in your signed booking contract.
If you or any guest wishes for a specific image or clip featuring them to be removed from our public platforms, please contact us at therosereelco@gmail.com and we will promptly remove it.

5. How We Share Your Data

We do not sell your personal data. We may share your data with trusted third parties who help us run our business, including:

Service providers: Software platforms we use to manage bookings, website hosting (Wix), and email delivery.
Professional advisers: Bankers, auditors, lawyers, and insurers if required.
HM Revenue & Customs (HMRC): The UK tax authorities who require records of business transactions.

6. International Data Transfers

If you book a destination wedding outside of the UK, or because our website platform (Wix) uses global servers, your data may be transferred outside of the UK. We ensure that any such transfers are secure and comply with standard UK data protection regulations.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By UK law, we must keep basic information about our clients (including Contact, Identity, and Financial Data) for six years after they cease being clients for tax purposes.

9. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to request access, correction, erasure, or restriction of your personal data, as well as the right to withdraw consent.

If you wish to exercise any of these rights, please contact us at therosereelco@gmail.com. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.